Product Support
We're here to help you get the most out of our products.
Email Support
Reach us directly for bug reports, feature requests, or general questions.
support@plainward.comResponse Time
We aim to respond to all support requests within 2 business days. Critical issues affecting production environments are prioritized.
Documentation
Each product includes documentation covering installation, configuration, and usage. Check the product's README or Marketplace listing for details.
Supported Products
Markdown Extra for Bitbucket (MarkdownX)
Enhanced Markdown rendering with Mermaid diagrams, PlantUML, LaTeX math, and draw.io viewer for Bitbucket Data Center.
Common Questions
How do I install a Data Center plugin?
Upload the JAR file through your Atlassian admin panel: Administration → Manage apps → Upload app. Alternatively, find and install it directly from the Atlassian Marketplace tab.
How does the evaluation license work?
All paid features come with a 30-day free evaluation period. After the evaluation expires, paid features are disabled but free features continue to work normally.
I found a bug. How do I report it?
Email support@plainward.com with a description of the issue, steps to reproduce, your Bitbucket/Jira version, and any relevant screenshots or logs.
Do your products send data to external servers?
Our DC products run entirely within your infrastructure. Some features (like PlantUML) may optionally connect to rendering servers, but this is configurable and can be disabled. See our Privacy Policy for details.